Post Implementation Support
Despite all our best efforts, things can happen. Systems crash, errors occur and you can find yourself in an emergency situation. Every minute spent offline is a dollar lost. The longer it takes to get up and running again, the harder it is to recover. As pressure mounts, frustrations increase and your team is left feeling helpless. Helpless, that is, until you realize you've got the S+C team.
Our key support personnel are connected and available to take your call or receive your email, no matter what time it is or where you're located.
Once you've initiated contact our support personnel can quickly and easily access your system via an internet connection and start working on resolving your problem. If we can't reach a resolution quickly and remotely, we will head to your location and troubleshoot from there. We're committed to keeping you up and running at all times, but in the rare instance when something goes awry, we insist on limiting your downtime to the bare minimum.